Shipping and Handling
For regular items, it will take approximately 48 hours for shipment from our warehouse. For custom / solid gold pieces, allow up to 5 business days for shipment. We use this period for order verification, tailoring, quality checking and packaging. You will be sent an automatic email with a tracking number which you can use directly on our site or any third party tracking platform.
UK and US Orders
We advise 2-3 weeks for delivery, however most orders arrive within 1-2 weeks. UK packages are delivered via Royal Mail and US packages are delivered via USPS. You can use your tracking codes directly on their websites.
European / Worldwide Orders
We advise 2-3 weeks for delivery. Deliveries can take longer, this is due to high numbers of international orders during holiday seasons. Our aim is to have your items with you in 2 weeks. You can track your packages directly on our website or any third party tracking site.
If the package cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect shipping address, absent receiver,) or if the customer refuses to collect the package, the package will be returned to the sender (MOY London) at the customers expense. The expense includes shipping costs and any duty and tax the package may have incurred; this amount will be deducted from the total of the order to be refunded.